Support
We're Here to Support You.
With every interaction, we aim to be easy to work with and to connect you to the right people at the right time. There should be no surprises. See our guides below and our customer portal for more information on how we support you.
Quick Guides
What to expect when working with us.
GET TO KNOW YOUR INVOICE
Become familiar with your invoice format & other important information.
SERVICE TERMINATION
While we never want to see you go, learn how easy our disconnect process is.
EnvisionDX is GTT’s Customer Service Management Portal
Login to EnvisionDX to raise a ticket, check order status and find other important account information.
What is EnvisionDX?
TICKETS
View and manage your tickets using a simple ticket overview grid, updated in real time which is sortable and searchable. Open tickets from multiple locations including the tickets page, the monitoring map and your active services list.
MONITORING
See a global view of your sites, color-coded for issue categorization. Drill down to specific sites to see detail and export status to a file. Set custom thresholds and alert criteria for your individual sites and use the portal to see your network statistics reports.
ORDER MANAGEMENT & QUOTING
View your order details, current order status, important dates, and access your project manager information, all from one place. You can also use the portal to request additional services from your account team.
BILLING INFORMATION
View your invoices from current and prior periods and initial billing inquiries and disputes online.
Our Gartner Rating
48 reviews
