SERVICE MANAGEMENT

Enhanced Customer Experience

Optimal service that doesn’t end once your project has been delivered

Talk to a Service Management Expert

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A Customer Centric Approach

Meaningful & Informative Insight

Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.

The Benefits of
GTT SERVICE Management

CONTINUOUS SERVICE IMPROVEMENT

Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses.

STANDARDIZED PRINCIPLES

ITIL accredited resources working closely with you to understand your operational environments and principles.

CUSTOMIZED REPORTING

Creating service level orientated reports, which can be used to identify efficiencies and cost savings.

A COMPETITIVE ADVANTAGE

Understanding critical business outcomes that are important to you and your associated industry.

WHY GTT SERVICE MANAGEMENT?

Related Services

Project Management

Establishing a governing project methodology. Your Project Manager ensures the successful deployment of your complex solutions with well-defined milestones along the way. Identifying risks and adapt to your changing needs, ensuring successful and timely installation.

Technical Management

Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements.

Customer Incident Management

Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence.

Program Management

Simplifying your large, complex projects. Your Program Manager provides governance and contract management support to drive major transformational changes. Aligning with your business projects, helping execute your key transformation initiatives.