PROGRAM MANAGEMENT

A Consultative Approach

Supporting complex, transformation projects aligned to your businesses needs

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Governance & Change Management

Your experienced Program Manager will take a consultative approach to your business, working closely with you to gain a full understanding of your organization and its key initiatives. They will deliver the support you need by combining their own expertise with PRINCE2^® and ITIL principles.

The Benefits of
GTT Program Management

DESIGNATED RESOURCE

Your trusted advisor engaging with your team. Providing comprehensive, high quality SLA and KPI reports.

SENIOR ENGAGEMENT

Delivering an established structure to support your ongoing initiatives with the right people and process.

RISK MANAGEMENT

Mitigating headwinds and managing program change. Removing scope creep to achieve agreed upon goals.

BUDGET MANAGEMENT

Understanding your projects end-to-end and ensuring they are delivered on time, and on budget.

WHY GTT PROGRAM MANAGEMENT?

Related Services

Project Management

Establishing a governing project methodology. Your Project Manager ensures the successful deployment of your complex solutions with well-defined milestones along the way. Identifying risks and adapt to your changing needs, ensuring successful and timely installation.

Technical Management

Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements.

Service Management

Responsible for monitoring and reporting on your network performance against SLAs. Your Service Manager is your advocate within GTT. We proactively identify areas for improvement to optimize your business operations. Establishing governance and service management principles.

Customer Incident Management

Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence.