PROFESSIONAL SERVICES
Remove the Complexity from Your Network Solutions
In today’s constantly evolving digital world, enterprises need to adapt rapidly to stay relevant. Transforming your network is no easy task! Our Professional Services team are here to help.
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Industry-Grade Customer Engagement & Technical Ownership
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ITIL
Professional Services Portfolio
Project Management
Establishing a governing project methodology. Your Project Manager ensures the successful deployment of your complex solutions with well-defined milestones along the way. Identifying risks and adapt to your changing needs, ensuring successful and timely installation
Technical Management
Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements
Service Management
Responsible for monitoring and reporting on your network performance against SLAs. Your Service Manager is your advocate within GTT. We proactively identify areas for improvement to optimize your business operations. Establishing governance and service management principles
Customer Incident Management
Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence
Program Management
Simplifying your large, complex projects. Your Program Manager provides governance and contract management support to drive major transformational changes. Aligning with your business projects, helping execute your key transformation initiatives
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