PROFESSIONAL SERVICES

Remove the Complexity from Your Network Solutions

In today’s constantly evolving digital world, enterprises need to adapt rapidly to stay relevant. Transforming your network is no easy task! Our Professional Services team are here to help.

Talk to a Professional Services Expert

Thank you for your information. One of our sales consultants will be in touch with you.

Industry-Grade Customer Engagement & Technical Ownership

Our team uses established governance frameworks and service management principles to deliver complex transformation solutions. Acting as your passionate advocate, we will assure the successful design, delivery, and ongoing support of your solutions using globally established best practice and governance.

Bringing technical expertise and operational experience to your projects

Our Professional Services Portfolio

Project Management

Establishing a governing project methodology. Your Project Manager ensures the successful deployment of your complex solutions with well-defined milestones along the way. Identifying risks and adapt to your changing needs, ensuring successful and timely installation.

Technical Management

Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements.

Service Management

Responsible for monitoring and reporting on your network performance against SLAs. Your Service Manager is your advocate within GTT. We proactively identify areas for improvement to optimize your business operations. Establishing governance and service management principles.

Customer Incident Management

Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence.

Program Management

Simplifying your large, complex projects. Your Program Manager provides governance and contract management support to drive major transformational changes. Aligning with your business projects, helping execute your key transformation initiatives.