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Support

We're Here to Support You

With every interaction, we aim to be easy to work with and to connect you to the right people at the right time. There should be no surprises. See our guides below and our customer portal for more information on how we support you. 

Quick Guides

What to expect when working with us.

MEET YOUR TEAM

Learn about your partners and how they guide you through your GTT journey.

THANK YOU FOR YOUR ORDER

Let’s start building your service together.

GET TO KNOW ENVISIONDX

Introduction to our customer portal and the features it offers.

YOUR SERVICE IS NOW LIVE

Learn how our NOC is ready to support you.

GET TO KNOW YOUR INVOICE

Become familiar with your invoice format & other important information.

TELL US HOW WE'RE DOING

We want to hear from you, here’s how we do that.

PROFESSIONAL SERVICES

Here’s how to add some experts to your team.

SERVICE TERMINATION

While we never want to see you go, learn how easy our disconnect process is.

ENVISIONDX is GTT’s Customer Service Management Portal

Login to EnvisionDX to raise a ticket, check order status and find other important account information.

What is ENVISIONDX?

TICKETS

View and manage your tickets using a simple ticket overview grid, updated in real time which is sortable and searchable. Open tickets from multiple locations including the tickets page, the monitoring map and your active services list.

MONITORING

See a global view of your sites, color-coded for issue categorization. Drill down to specific sites to see detail and export status to a file. Set custom thresholds and alert criteria for your individual sites and use the portal to see your network statistics reports.

ORDER MANAGEMENT & QUOTING

View your order details, current order status, important dates, and access your project manager information, all from one place. You can also use the portal to request additional services from your account team.

BILLING INFORMATION

View your invoices from current and prior periods and initial billing inquiries and disputes online.

Industry Insights

Explore our collection of videos, research, guides and more with invaluable insights into our digitally networked world.

Cybersecurity trends 2025

Top Cybersecurity Trends of 2025: What You Need to Know

In 2024, cybersecurity is a critical concern for businesses of all sizes. As global data breaches increase by 72% in 2023 alone, the consequences ...
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What is Network and Security as a Service (NSaaS) and How Does it Benefit Your Enterprise?

As the cybersecurity landscape evolves rapidly, businesses face a dual challenge: managing increasingly complex networks while safeguarding against emerging threats. Networking and Security as ...
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Why Managed Services Make Sense for a SASE Framework

The co-managed option helps companies solve their challenges, while upskilling internal teams and improving performance. GTT’s latest research-based white paper, Trends and Solutions for ...
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The Big Takeaway: 97% Say Cybersecurity & Network Integration is the Logical Next Step

When it comes to SD-WAN and SSE, as well as cybersecurity and networking teams, integration provides a range of benefits across the enterprise. GTT’s ...
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5 Common Ways Cybercriminals Spread Malware (and How To Outsmart Them)

There are currently around 1.2 billion malicious programs and potentially unwanted applications in existence, with threat actors deploying an average of 200,454 unique malware ...
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How is ESG part of working at GTT?

How is ESG part of working at GTT?

At GTT, we are passionate about supporting people – and it is that passion that drives our commitment to enhancing and growing our environmental, ...
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The Power of Training, Mentoring and Learning at GTT

Unlocking My Full Potential: The Power of Training, Mentoring and Learning at GTT

In a world where the pursuit of personal and professional excellence is a constant endeavor, I’m proud to work at GTT. Its mentoring and ...
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DDoS attacks

DDoS Attacks in the First Half of 2024

Recent DDoS attacks including the Port of Seattle and Microsoft are showing that Cybercriminals are becoming more bold and attacking organizations regardless of size ...
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Young female engineer concept. GUI (Graphical User Interface).

How to Choose The Right SD-WAN Managed Service Provider for Your Business

Many factors can influence an enterprise's decision regarding which MSP to work with for SD-WAN, SSE and a SASE framework. But most agree on which ...
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OUR GARTNER RATING

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4.2

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62 reviews

88%

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as of the last 12 months
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