Synamedia Case study
Industry:
Professional Services
Services:
Managed ServicesProfessional ServicesVoice/SIP Trunking
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Synamedia at a glance
DELIVER A TRULY GLOBAL NETWORK
DEPLOYMENT OF CONTACT CENTER
CUSTOMER SERVICE
Synamedia is changing the way pay TV operators, telcos and media companies entertain and inform viewers. In a world of infinite content and entertainment, differentiated and targeted content is the key to success. With its video platform, network, security and advanced advertising solutions, Synamedia is committed to providing the world’s most complete, secure and advanced end-to-end open video delivery solution.
1,600+
WORLDWIDE EMPLOYEES
2018
FOUNDED
The Need
Synamedia had 12 months to complete the full carve-out from Cisco. The new organization had a clear challenge: It needed to separate physical locations and network infrastructure, as well as be in a position to service existing clients and start up new service platforms. Synamedia needed its network in place quickly in order to support major office and R&D consolidation.
Short time-frame
12 months
Start up new service platforms
Video platform, network, security and advanced advertising solutions
Upgrading existing clients
Migrating 15 million documents to Microsoft OneDrive and replacing 5,000 desk phones with softphones
We compared GTT’s Tier 1 IP network with other global providers, and our speed test showed that GTT’s network was faster and gave a higher performance. In addition, GTT’s network had the reach we needed to get all our offices connected with highly resilient circuits.
Martin Smale –Global CIO, Synamedia
The GTT Solution
GTT Delivers a Truly Global Network
GTT’s Tier 1 global IP network provides high-capacity internet access (DIA) to all of the client’s office locations in Belgium, Canada, China, France, India, Israel, Singapore, UK and USA.
GTT Enables Synamedia’s Global Deployment of Contact Center in Microsoft Teams
Deployment of Contact Center in Microsoft Teams GTT also provided SIP trunking and 3,600 DDIs into Microsoft Teams for sites in 15 countries across Europe, North America and Asia Pacific. This includes 5,000 voice lines that GTT migrated to SIP on behalf of Synamedia. To support Synamedia’s vision of an industry-leading “follow the sun” customer service, GTT has also worked with its partners Resonate and Luware to implement the first global roll-out of the Luware Stratus Agent, a cloud-based contact center solution for Microsoft Teams.
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OUR GARTNER RATING
4.2
88%
