luxury hospitality Case study
Industry:
Services:
DIAManaged ServicesVoice/SIP Trunking
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luxury hospitality at a glance
Accommodate growing call volumes
Support centralized services center
Increased efficiency and reduced cost with a single provider
Transitioned local PBX to SIP trunks over a Gigabit Ethernet DIA circuit at the corporate center. Eliminated duplication and realized cost savings and efficiency.
10000+
EMPLOYEES
Early 20th century
FOUNDED
8
NO. SITES
100,000+ calls monthly
ANNUAL BUDGET
The Need
The company asked GTT to develop a comprehensive, SIP-based voice solution for all of its facilities. The company expected to realize substantial operational improvements and cost savings by migrating its voice services to SIP Trunking and working with a single provider.
Cost Savings
The client realized tens of thousands of dollars in savings each month.
Improved Efficiency
GTT’s robust voice network ensures that the client can easily scale to support increasing call volumes at the call center.
Single Provider
GTT’s tight integration of its DIA and voice networks enabled the company to support both voice and data services on a single circuit, eliminating redundant circuits and simplifying its overall service.
GTT’s global voice and Internet network offered the local coverage, technology flexibility and network integration to successfully meet the requirements of the organization’s call center and individual hotels, improving call quality and availability."
- GTT
The GTT Solution
GTT and the organization began their partnership with a single dedicated Internet access (DIA) circuit for the company’s New York City property in 2014, after a competitor failed to deliver what was required. Soon GTT was providing DIA services to several other hotel properties and the corporate services center. GTT deployed a managed integrated access device at 8 decentralized locations to facilitate the SIP to TDM conversion to the client’s on-site PBX and managed the migration of voice services to GTT’s network. GTT migrated eight hotels to SIP trunks, with plans for up to 10 additional. GTT’s SIP Trunking service is flexible enough to support the company’s mix of technologies, supporting both a SIP connection to the IP PBX at the call center and TDM connections to the PBXs at the individual properties. In addition, GTT’s tight integration of its DIA and voice networks enabled the company to support both voice and data services on a single circuit, eliminating redundant circuits and simplifying its overall service.
Related RESOURCES
OUR GARTNER RATING
4.2
88%
