SERVICE MANAGEMENT
Enhanced Customer Experience
Optimal service that doesn’t end
Once your project has been delivered
Talk to a Service Management Expert
A Customer Centric Approach Meaningful & Informative Insight
Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.
The Benefits of Service Management
CONTINUOUS SERVICE IMPROVEMENT
Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses
STANDARDIZED PRINCIPLES
CUSTOMIZED REPORTING
Creating service level orientated reports, which can be used to identify efficiencies and cost savings
A COMPETITIVE ADVANTAGE
Understanding critical business outcomes that are important to you and your associated industry
Why GTT?
- Facilitating incident management, problem management, as well as escalation management
- Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
- Understanding your business requirements and providing prompt support when required
- Embedded partnership adding value across all aspects of the relationship with GTT
Related Services
Technical Management
Enhance your internal expertise for both current & future requirements
Customer Incident Management
Increase your business support with resource designated specifically to you
Program Management
Simplify complex projects using dedicated experts & best practice frameworks
RELATED RESOURCES
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OUR GARTNER RATING
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