luxury hospitality Case study

Industry:

Services:

DIAManaged ServicesVoice/SIP Trunking

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Case study at a glance

Accommodate growing call volumes

Upgrade from a hybrid MPLS network to a flexible and reliable software-defined architecture

Support centralized services center

Increase visibility and control using the EtherVision portal and VMware orchestrator

Increased efficiency & reduced cost with a single provider

Global transformation of 130+ sites completed six weeks ahead of schedule

COST SAVINGS & EFFICIENCY

Transitioned local PBX to SIP trunks over a Gigabit Ethernet DIA circuit at the corporate center. Eliminated duplication and realized cost savings and efficiency.

10000+

EMPLOYEES

8 sites

100,000+

calls monthly

Early 20th century

FOUNDED

The Need

The company asked GTT to develop a comprehensive, SIP-based voice solution for all of its facilities. The company expected to realize substantial operational improvements and cost savings by migrating its voice services to SIP Trunking and working with a single provider.

Cost Savings

The client realized tens of thousands of dollars in savings each month.

Improved Efficiency

GTT’s robust voice network ensures that the client can easily scale to support increasing call volumes at the call center.

Single Provider

GTT’s tight integration of its DIA and voice networks enabled the company to support both voice and data services on a single circuit, eliminating redundant circuits and simplifying its overall service.

GTT’s global voice and Internet network offered the local coverage, technology flexibility and network integration to successfully meet the requirements of the organization’s call center and individual hotels, improving call quality and availability.

The GTT Solution

Improving global collaboration and productivity

GTT and the organization began their partnership with a single dedicated Internet access (DIA) circuit for the company's New York City property in 2014, after a competitor failed to deliver what was required. Soon GTT was providing DIA services to several other hotel properties and the corporate services center. GTT deployed a managed integrated access device at 8 decentralized locations to facilitate the SIP to TDM conversion to the client's on-site PBX and managed the migration of voice services to GTT's network. GTT migrated eight hotels to SIP trunks, with plans for up to 10 additional. GTT's SIP Trunking service is flexible enough to support the company's mix of technologies, supporting both a SIP connection to the IP PBX at the call center and TDM connections to the PBXs at the individual properties. In addition, GTT's tight integration of its DIA and voice networks enabled the company to support both voice and data services on a single circuit, eliminating redundant circuits and simplifying its overall service.